March 16, 2018
My wife and I decided to downsize to a more manageable sized runabout and quickly contacted Breakwater Marine when a used whaler type boat came on the lot.
On paper it looked like a good fit so sight unseen, put a down payment on on it. We live in the Comox Valley and at the time, I had a broken foot so all inquiries and negotiations had to be over the phone.
In short, Aaron in sales and Jimmy the general manager and service contact, were first class in every way.
I ask a lot of questions having owned over 8 boats in my 50 years of boating. They were patient with me and obliging when completing the details of the sale and very thorough to make sure the process went smoothly. All the paperwork was very professionally attended to.
As I could not drive, they arranged for Alex from the shop to deliver the boat to my house in Comox and tucked it away in my boat shed. There were a few omissions in the inventory but within a week, two parcels arrived with those items that were missing. They went above and beyond my expectations as I did not have any previous experience with the company.
As well, Jimmy discovered that he had overcharged me on a couple of parts items and immediately credited our account. Very honest.
A great team from the secretary/ accounting, the shipping department to sales and parts and service.
Thank you for making our last boat purchase a stress free and pleasant experience.
You’re a great team.
Rob and Sharon Graham
We recently bought our first boat from Aaron Fell at Breakwater Marine. The entire experience was amazing. Aaron spent time answering all of our questions, he was knowledgeable, patient and you can tell he loves his job. If it wasn't for Aaron's professionalism and customer service, we may have continued looking. Not only was our initial experience fabulous but the follow up was also very impressive and truly appreciated. The service package they offer was also a selling feature - they can take care of everything from service to storage. I would highly recommend Aaron and his team at Breakwater Marine. They are knowledgeable, friendly and customer service driven - we thank them for a great buying experience!
25 Aug, 2017
I went in to look at a pontoon boat at Breakwater, but my (my wife's) budget was not there...so I was drowning in my sorrows when the phone rang and Aaron was there with an amazing stunning mint condition Four Winns H210SS at a price that even my CFO could not say no to. He then did a full training for me, walked me through all the bits I needed, and was even on the phone when I needed a bit of help on Cultus. Great boat, great guy and a great company from the show room to the parts desk to Jimmy in the shop!
20 July, 2017
We recently bought a new Tige Z1 from Aaron, and everything has gone great! They gave us a fair price and were very helpful. They are also very responsive unlike other dealers. This is my second major purchase with Breakwater, and we have been satisfied both times!
30 May, 2017
We are very happy with our boat we purchased from the team at Breakwater Marine. The team went above and beyond to get the boat ready for us and still answer questions and help post sale. They provided everything as promised and even delivered the boat to us in time for boating season - not sure how they got the black gelcoat to polish out to a "mirror like" finish, but it's beautiful! If you are looking for a new or used boat, Breakwater Marine should be considered. I highly recommend. If I could give more stars, I would!
5 May, 2017
My wife and I just bought our second boat from Breakwater Marine, and couldn't be happier. This one was an upgrade from our first boat and they took the time out of their own schedules (on a long weekend) to come and give us a full sea trial and demonstration, as our new Tige has loads of features. Love dealing with, and supporting locally owned family businesses, ad I have one myself, and the customer service was top notch. I would highly recommend to anyone looking for a new or pre-owned boat.
9 Sept, 2016
Aaron, Jimmy and the whole team at Breakwater have provided us with excellent service for the past 7 yeasr and we thought it was about time to write a review.
Our first boat was a 17' runabout. We bought our 2nd boat in 2009 - a Larson bowrider - and serviced it at Breakwater. When we sold it and upgraded to a Glastron cruiser, we continued having all of our service done by Breakwater.
We are very fussy customers and demanded that our boat be stored under cover while being serviced. This sometimes took time due to scheduling and ordering parts. Breakwater always accommodated us and kept our boat under cover to our delight.
When we were on our boat one weekend, our throttle cable jammed and we only had forward; no reverse or even neutral. JImmy volunteered to drive out to West Vancouver where we were to help us.
When we decided to upgrade again, we asked Breakwater to sell our beloved boat that we had cared fro like it was a part of the family. They did a great job selling it for a great price. Aaron even helped us get our new boat licensed and transferred into our names with Transport Canada as a complimentary service.
Overall, Breakwater is very professional and a full service dealer. Whether you want to buy a boat, service your boat, or sell your boat, I highly recommend Breakwater Marine.
J & D Oster
7 Aug, 2016
I recently used Breakwater Marine and their services to sell my Four Winns H190. It went very well. They kept their words on delivery and time. They are customer service oriented; they always take time to reply to you and they never ignore a question. I definitely recommend this company to anyone that wants to buy/sell a boat.
24 May, 2016
I Bought and sold by boat through Breakwater Marine. It sold it for almost what I bought it for, 4 years later. Great deal at both ends! Thanks for the great customer service!! I'll be back when another boat is in the cards!
19 May, 2016
I have bought several boats from the team at Breakwater Marine. They are passionate about boating, and have great product knowledge and customer service. When it's time to upgrade, they will be my next call.
18 May, 2016
My wife and I are new to the boating industry so we had dozens of in depth questions for the sales staff. We are cliché 'high maintenance and demanding customers' that today's retails industry often experience - but as a Sales Director for a global premium product, I am very familiar with
the high demands of today's sophisticated and well informed consumer. Beyond product knowledge, premium products need to be delivered with an authentic experience from start to finish, no exceptions. So far, staff at Breakwater Marine, in particular Walter and owner/operator Aaron, have not only been able to deliver the service product knowledge - they have well exceeded our expectations. Aaron even went above and beyond spending time with my children explaining, in details, the adventures and joys of boating. Walter - a highly informed and experienced boater, also oversees the finance department so we did not get passed around from one department manager to another. He listened carefully, responded and met all our needs on closing the deal. Finally, we are very excited to be purchasing our new 2016 LSR 2300! Thank you Aaron and Walter!
April 2, 2016
I was happy to find a quality used boat at Breakwater Marine. My dealings with Aaron and the others at Breakwater were friendly, professional, and informative- everything you could want in a dealership. I was even invited to share some birthday cake with the staff when I picked up the boat. Nice touch. And here's the thing: it was just a natural thing to do, like I was part of their family. So I guess I am now a member of this "family" that has made boats their passion and that feels good. Well done, Breakwater! I wish them all well and do not hesitate in recommending them for all of you boating needs. PS....I love my new boat; it was delivered to me in mint condition and runs great!
The most amazing customer care and service. Just bought a 2004 Bayliner from them. Aaron, Jimmy and Colby all had different expertise making a great team. Recommend if you are in the market of buying a boat to go there. Coastguard kit and thorough hands o boating experience :) Thank you!
October 14, 2015
I found an amazing pre-owned boat at Breakwater, bought it... (easy process) and had a great time on Sproat Lake with it. Towards the end of our two week holiday, a small problem occurred. Breakwater diagnosed a faulty trim pump over the phone, walked me through a fix to safely get it out of the water with no damage, and fixed it with no cost to our family. I highly recommend them. Good experience throughout.
Dr. T Umran.
June 3, 2015
Loving my Larson 185 Sport. Lots of compliments on the boat at the boat launches, and it's the perfect boat for us. We were just on Pitt Lake today and had a blast. Thanks to you and JD in service.. top notch!
June 21, 2014
To the Management Staff
My husband and I are somewhat new boaters. We purchased a two year old used boat and unfortunately ran into trouble on our first outing. Although we did not purchase our boat from your store, on the weekend when most places we called were closed, your staff was gracious enough to come to the water, fix our issue, and get us boating again. Rest assured we will be Breakwater customers for life! Our entire family thanks you!
Lisa and Gavin
June 20, 2014
We just wanted to let you know that the Legend Prosport 16SC that we purchased is even better than we expected! The boat is very well built, very solid, and performs very well with the 25hp merc recommended by you. The fit in finish is great, and the overall service has been excellent!
April 28, 2013
When we started to search for our first boat, we started at Breakwater Marine. We met Roderick at the Everett store. Roderick was very warm and friendly, but more importantly, knowledgable. We the sense that he was trustworthy and maybe the best type of saleman we had ever dealt with. He answered our questions, gently, with enthusiasm and charm that won us over. We worked with Mike on financing, adn between Rod, Mike and Brett in Service, and the rigger Russ, we were consistently treated well with trust and integrity. We opted for a few customizations and upgrades which were expertly installed. The financing was also handled with ease. We were very pleased with the whole staff and our experience there, and will definetely be returning for our next purchase. We highly recommend Breakwater Marine in Everett!
Jeff and Mel M. (Snohomish, WA)
Jan 20, 2013
Hi Roderick & Jason;
Thank you again for everything. We are excited to get boating!
The team at Breakwater Marine provided excellent customer service throughout our buying experience. They were were always quick to respond to any questions & worked hard to put together a deal for our specific needs.
Matt & Kim (Hunts Point, WA)
Dec 18, 2012
I just wanted to let you know of your outstanding employee, Jim. This afternoon our boat overheated. We called breakwater and one of your mechanics Jim, spoke to us on the phone. After several conversations, we were unable to fix the problem ourselves. After trying to get the parts needed to fix the boat on the long weekend, Jim offered to come out and fix the problem after he finished work.
Giving up his evening, has allowed us to enjoy the boat for the rest of the long weekend.
This is the kind of story that will be repeated many times in the future to our friends.
Again, a big thanks to JIm!
Gayle and Bob G.
August 5, 2012
Thanks to all of you for the great experience in dealing with Breakwater Marine when we purchased our Larson 238Lxi recently. Having spent a few years in the industry and done a fair amount of boating, it was really nice to run into people who know their product well, and give good advice. The fact that Breakwater had an excellent range of boats on the floor, made it really easy for us to decide on which one to buy. The boat handles well and even in rough water, gives a superb ride. The Sleep Country advert comes to mind - why buy a boat from anywhere else!
If you at any time should have someone looking at purchasing a boat that would like to talk to an existing owner, feel free to pass on my contact.
June 28, 2012
It is very rare that t I go out of my way to make a remark about customer service, but in the case I must. Aaron and the crew from Breakwater Marine have been absolutely amazing. Every little aspect of buying a boat was considered from storage, to financing, to maintenance, and much more. The Breakwater employees even came to my home to make the process as easy as possible. I can say from personal experience that you don't want to take any risks when buying a boat and Breakwater has, without a doubt, made my boat buying experience a fantastic one. If you are looking a buying a boat, with all the factors there are to consider, I would 100% recommend the team at Breakwater Marine".
Director, Business Development
Canucks Sports & Entertainment
want to thank you for the way you worked with me to finalize the purchase of my 2011 Striper. I appreciate the difficulties that can arise when the purchaser does not live close to the dealership and I'm glad you were available to assist me. It's always about how things are handled and all of my concerns were addressed. I am extremely satisfied with the Striper and the Mercury Verado outboard.
I went to Bella, Bella (Sherwater) this summer and received lots of compliments on the Striper - I let people know how pleased I am with the Striper and I also handed out a few of your business cards.
Thanks again for your professionalism. I would definitely recommend Breakwater to others, so please feel free to use me as a reference.
Maybe I'll see you at the 2012 Boat Show!!
For those who are considering making a large purchase of a boat or boating equipment, we highly recommend you speak with the folks at Breakwater Marine.
You will not go wrong with this company as we believe in the products and the staff's honesty and integrity of what they stand behind and portray. Whether you are speaking with management, sales and or the folks in service, everyone is very helpful, courteous.
We attended the Vancouver boat show 2011 and I kid you not; we did our homework and toured all of the other high end competing vendors and got their sales pitches, but honestly that is all we walked away with a sales pitch. When it came time to visiting the "Breakwater" booth, it was a night and day difference as there was a sense of calm, and the folks took their time to address everyone one of our key desires on our personal check list. Without giving you overwhelming amounts of information, they spoke with confidence about their product (Larson Senza 206) and explained all points of importance to make us feel at ease with such a large purchase. It never once felt like a rehearsed speech with the hopes of just making a sale. We were sure to make very clear that the 'right' boat for us must be able to prove high engine performance and have excellent hull construction and design.
Before signing our final contract, we met with Breakwater Marine to take the boat out to fully test the performance and handling to ensure that it was going to meet our expectations and put the verbal guarantees to words on paper. We are very pleased to say that we purchased a 20.6 foot Larson ski boat from Breakwater Marine and can't wait for warmer weather to actually get into the lake to enjoy the many opportunities of being a boater.
In closing, we fully recommend Breakwater Marine as they take the time to listen to your needs rather than just hear what you're saying to make a quick sale. They help assist you in making clear decisions as to the 'right' boat that meets your specific needs and most of all; they treat you as an addition to their family regardless of your experience level.
See you on the water!
Eddie and Robyn
Aaron, It has been 9 months since I began my journey to boat ownership with you and Breakwater Marine. As you know I spent a few years researching what I wanted in a boat and how I wanted to have it fitted when I retired. Your new dealership wasn't on my radar at the time but fortunately I did find you before I made my decision.
Right from the start of our dialogue I knew I could count on you to deliver the boat I wanted at a fair price within the marketplace. After retiring from 37 years as a Banker the most important thing to me was the people and the service. Your personal commitment and patience towards Maggie and I on the sale combined with Jimmie's work on getting the fittings and accessories was nothing short of outstanding. Additionally, working with your service manager during the set up and break-in period again re-affirmed that I had picked the right dealership for our business. Bill and Jimmie both answered all our queries and managed any concerns we had in a prompt and courteous manner no matter how trivial they may have seemed.
In my business experience the best compliment one can pay is to refer potential clients knowing how they will be served. I have passed on your names many times and I will gladly continue to do so based on our experience with Breakwater Marine.
I am writing to you today in regards to a recent purchase I made through one of your vendors, Breakwater Marine. On April 26 when taking my daughter to the airport, we drove past your Richmond store location. We noticed the boat show that was handled these repairs over the phone saving us the cost of returning the boat back for repair. We have since gone back to Costco and purchased several other items to use with the boat. We were using thcurrently set up in your parking lot. As we were in the process of actively searching to purchase a boat, this caught our attention. After dropping off my daughter, we returned to the Costco to take a look. We met the salesman and he explained the benefits of the special Costco pricing on the boat and the extra package offered to Costco members. Even though we could have purchased the boat for cash we opted to take advantage of the low cost financing they offered. We signed the deal and put a $1,000 deposit on our Costco Amex Card. After that we went into your Richmond store and spent hundreds of dollars on accessories for the boat.
During the use of the boat I experienced several small problems such as improper readings from the tachometer and the speedometer. It was nice to find out that customer service e boat almost every day with the nice weather.
On the 33rd day of owing the boat, a serious issue occurred. I contacted Breakwater Marine to have the repair taken care of and they got the boat in right away. While waiting for the warranty repair to be completed, I was in urgent need of the boat fixed as I had scheduled the boat to be used for my daughter's school trip. I met with the General Manager and expressed my desire to get the boat serviced as soon as possible. I am ptoud to report Breakwater Marine has gone above and beyond to get my boat repaired and back to me in time for the school outing.
As Costco has a 100% satisfaction guaranty to its customers, I expected the same from its vendors, as they represent Costco. The honest truth is my experience with this company has exceeded this guaranty. I have been a valued Costco customer for almost 20 years and will continue to believe in the high standards that it has to offer and its valued partners.
January 29, 2011
We wanted to write a letter of thanks and appreciation to you and your staff at Breakwater Marine with reference to the purchase of our Larson 238 Lxi in July 2010. For new boat owners to walk into your dealership and be greeted by well informed and helpful staff made our boat purchase an easy decision.
We started off not knowing what exactly we wanted and with your help, we were able to quickly narrow our decision down to a few choices. After searching and visiting dealerships in the Kootenays, Okanagan, and the Greater Vancouver Area, we soon realized our dream boat was one of the first we saw at Breakwater.
We chose the Larson for a couple reasons. One reason was the reputation and warranty offered on the Larson craft but also because of the way we were treated from the start by the Breakwater team including Toni, Ryan Jr., and Ryan Sr., and of course yourself. The guys and gals in service always addressed any warranty issues right away and have continued to be helpful in so many ways to this day. As first time boat buyers, we really appreciated the easy transition into the world of boat owners.
We wish you and everyone at Breakwater Marine the best success for 2011 and moving forward. We look forward to seeing you and the staff in the spring when we pick up our boat from storage.
Amanda and Shaun